Overview
We do not have a return or exchange policy. We only offer compensation the case of a damaged product or a manufacturing error, We offer a free reprint or a refund if you contact us within 30 days of product delivery. To request a refund; please get in touch with our team via email at: [email protected]
To apply for a return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Please note that Phairity will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges
We only replace items if they are defective or damaged.
Shipping returns
We do not offer Shipping returns.
Need help?
Contact us at [email protected] for questions related to refunds and returns.